Refund policy
REFUND POLICY
At LYROVE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
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Be unused and unworn
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Be in its original condition
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Be returned in its original packaging
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Include proof of purchase or order confirmation
To initiate a return, please contact our support team at:
Please do not send any items back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.
Return Address:
[INSERT RETURN ADDRESS]
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 7 days of delivery at:
Include your order number and clear photographs of the issue so we can resolve the matter as quickly as possible.
Non-Returnable Items
For hygiene and quality assurance reasons, certain items may not be eligible for return, including:
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Personalized or custom-made products
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Gift cards
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Final sale or clearance items
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Items showing signs of wear or use
If you are unsure whether your item qualifies for a return, please contact us before submitting a request.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your eligible product and place a new order once your return has been approved.
European Union 14-Day Cooling-Off Period
For customers located within the European Union, you have the legal right to cancel or return your order within 14 days of receiving your goods without providing a reason.
Returned items must be:
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Unused and unworn
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In original packaging
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Accompanied by proof of purchase
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact:
LYROVE Customer Support
Email: contact@lyrove.com